INVOLI – Assist Engineer – sUAS Information

INVOLI is a know-how firm revolutionizing the aviation trade with an progressive answer for air visitors monitoring. With our complete answer, we offer elements to observe the airspace—from plane transponder receiver nodes to knowledge processing, evaluation, and visualization (INVOLI.stay).

We’re at present on the lookout for a talented and self-motivated Assist Engineer to affix our dynamic workforce in downtown Syracuse, NY.

About you

• You’re a versatile skilled, equally comfy working with {hardware} and software program.
• You might have a knack for problem-solving and revel in taking a hands-on strategy to diagnosing and resolving technical challenges.
• You possess glorious communication expertise, enabling you to construct sturdy relationships with prospects and successfully translate their wants into actionable options.
• You might be extremely adaptable and wanting to study new instruments, methods, and processes.
• You’re taking delight in delivering high-quality assist, making certain buyer satisfaction and success.
• You thrive in collaborative environments, sharing concepts and suggestions to enhance processes and options.

The function

As a Assist Engineer at INVOLI, you’ll play a vital function in bridging the hole between our know-how and our prospects. Your tasks will embrace:

• Offering technical assist for each {hardware} (e.g., air visitors receivers) and software program (e.g., INVOLI.stay platform).
• Collaborating with prospects to grasp their wants, troubleshoot points, and supply well timed and efficient options.
• Diagnosing and resolving issues, whether or not they contain {hardware} setups, software program configurations, or knowledge processing.
• Contributing to steady enchancment, figuring out recurring points and suggesting enhancements to merchandise or processes.
• Coordinating with the R&D workforce to escalate complicated technical issues and help of their decision.
• Documenting options, creating guides, and sharing information to enhance buyer self-service and inner processes.
• Your work will be sure that our prospects can maximize the advantages of INVOLI’s progressive options.

What we’re on the lookout for

• Generalist technical expertise: Expertise with each {hardware} and software program methods, with the power to troubleshoot points in each domains.
• Buyer-oriented mindset: Robust interpersonal and communication expertise, enabling you to construct belief and supply glorious assist.
• Drawback-solving talents: A proactive strategy to figuring out and addressing technical challenges.
• Group participant: Willingness to collaborate throughout groups to make sure seamless buyer experiences.
• Technical expertise: Familiarity with instruments and methods much like ours is a plus, however a willingness and capability to study is extra essential.

Working situations

This place relies in our downtown Syracuse, NY workplace.

• Work schedule: Do business from home is allowed on Monday and Friday, whereas Tuesday by means of Thursday require presence within the workplace.
• Work atmosphere: Take pleasure in a collaborative and dynamic workplace tradition, with alternatives to develop and develop your expertise.
• Contract kind: Please notice that this place might be employed as an exterior contractor. Because of this as an alternative of a typical employment contract, the profitable candidate will difficulty month-to-month invoices to INVOLI for his or her work.

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