PRESS RELEASE
Clearwater, Fla. – October 29, 2024 – Based on a brand new AI Alternative Report from distant connectivity and office digitalization answer firm TeamViewer, 80% of U.S. enterprise leaders say their group’s AI adoption is mature, and 65% are sick of the hype and demand sensible implementations of AI for his or her companies. Main from the C-suite, 81% of U.S. key determination makers at present use AI a minimum of weekly, up from 60% final 12 months, a notable 35% enhance year-over-year.
Most U.S. enterprise leaders (72%) additionally agree that AI is significant to enhancing their group’s monetary outcomes. Alongside these strains, two-thirds (66%) agree that AI will positively have an effect on income over the subsequent 12 months, with respondents saying that the know-how makes a median of 249% income progress attainable. Practically 1 / 4 of U.S. respondents (23%) consider that not implementing AI know-how dangers falling behind opponents and 24% foresee elevated prices because of a scarcity of automation.
Efficiently integrating AI into distant connectivity assist is a chief instance of how efficiencies can result in higher monetary outcomes. Enter TeamViewer’s new AI-powered Session Insights.
AI-Powered Session Insights
Aimed toward serving to IT groups increase effectivity and streamline operations, Session Insights is now being added to TeamViewer’s Tensor distant connectivity answer to automate session documentation and supply analytics, enabling quicker handovers and smarter decision-making. By optimizing assets and capturing worthwhile information, the brand new capabilities empower IT assist groups to resolve points quicker, enhance buyer satisfaction, and scale experience, even with restricted workers.
The brand new options will assist inner IT groups higher handle worker assist desk requests and also will support buyer assist groups offering distant help to maintain their merchandise onsite and clients up and operating and aligned with uptime agreements.
“AI adoption is rising quickly as companies more and more acknowledge its tangible advantages in driving productiveness and streamlining operations. Our analysis reveals that 81% of decision-makers now have interaction with AI a minimum of weekly, a considerable rise from final 12 months’s 60%. With the launch of TeamViewer’s new AI-powered Session Insights, we’re enabling organizations to make smarter selections and optimize processes whereas adhering to the very best safety and information privateness requirements. We uphold stringent encryption practices to safeguard buyer information, guaranteeing safe processing, whereas additionally offering admins the management to implement company-wide insurance policies and maintaining customers knowledgeable each step of the best way,” mentioned Mei Dent, Chief Product and Know-how Officer, TeamViewer.
Belief, Safety, Profession Development & Equality
The report additionally delves into quite a lot of different matters gauging enterprise leaders’ present perceptions of AI, together with:
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Belief in AI: 50% of U.S. enterprise leaders belief AI to behave on enterprise forecasts and make enterprise selections with a powerful 42% trusting AI to make selections with out human oversight.
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Safety: 75% of U.S. enterprise leaders are involved about information administration in the usage of AI and 67% would think about banning the usage of AI exterior of the IT staff.
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Profession Development: 75% of U.S. enterprise leaders consider AI is a key talent to reinforce their profession and 73% say AI has given them the prospect to study new expertise they in any other case wouldn’t have.
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The Nice Equalizer: 72% of U.S. enterprise leaders consider AI will help create equal job alternatives for fogeys and caregivers whereas 79% assume AI will help enhance accessibility within the office.
With 73% of U.S. respondents believing AI will drive the most important productiveness growth in a century and enterprise leaders reporting that AI saves U.S. IT professionals roughly 16 hours monthly, there’s clearly large momentum for growing AI use in enterprise, together with TeamViewer’s AI-powered Session Insights, which integrates with Microsoft Groups and ServiceNow. Extra info may be discovered right here.
Survey Methodology
In The AI Alternative Report, TeamViewer uncovers the attitudes of 1,400 (500 within the U.S.) info know-how, enterprise, and operational know-how determination makers in the direction of Synthetic Intelligence, throughout the UK, France, Germany, Australia, Singapore, and the U.S. The analysis was carried out on-line by Sapio Analysis in August and September 2024.
About TeamViewer
TeamViewer is a number one international know-how firm that gives a connectivity platform to remotely entry, management, handle, monitor, and restore units of any type – from laptops and cellphones to industrial machines and robots. Though TeamViewer is freed from cost for personal use, it has greater than 640,000 subscribers and permits firms of all sizes and from all industries to digitalize their business-critical processes by seamless connectivity. In opposition to the backdrop of worldwide megatrends like machine proliferation, automation and new work, TeamViewer proactively shapes digital transformation and constantly innovates within the fields of Augmented Actuality, Web of Issues and Synthetic Intelligence. For the reason that firm’s basis in 2005, TeamViewer’s software program has been put in on greater than 2.5 billion units world wide. The corporate is headquartered in Göppingen, Germany, and employs greater than 1,500 folks globally. In 2023, TeamViewer achieved a income of round EUR 627 million. TeamViewer SE (TMV) is listed at Frankfurt Inventory Alternate and belongs to the MDAX. Additional info may be discovered at www.teamviewer.com.
