Discipline Help Consultant (Distant – EMEA) – sUAS Information

Germany

Skydio is the main US drone firm and the world chief in autonomous flight, the important thing expertise for the way forward for drones and aerial mobility. The Skydio crew combines deep experience in synthetic intelligence, best-in-class {hardware} and software program product growth, operational excellence, and buyer obsession to empower a broader, extra various viewers of drone customers. From utility inspectors to first responders, troopers in battlefield situations and past.

Concerning the crew: 

The Buyer Success crew is a rising worldwide crew that gives the broader group and our prospects with enablement providers to make sure that our prospects can get probably the most worth out of their Skydio UAS options. Reporting to the Discipline Help Consultant Supervisor, the Discipline Help Consultant will primarily interface with the Nationwide Safety gross sales crew, Buyer Help and Program Administration to help our Worldwide Protection and Authorities prospects. 

Concerning the function: 

We’re searching for a highly-motivated and technical particular person with UAS expertise who’s snug interfacing with Protection and Authorities prospects in addition to different Federal and enterprise prospects to supply best-in-class onsite and distant technical and logistics help. By taking possession of buyer relationships within the subject and gathering suggestions, you can be a trusted associate and liaison between Program Administration, Product, Help and Engineering. You’ll advise each Skydio and the Buyer, expediting the product suggestions communication loop and serving to handle the client technical enablement, troubleshooting, restore and upkeep workstreams. 

The way you’ll make an influence:

• Work intently with inner groups to turn out to be an knowledgeable on Skydio’s merchandise, processes, specs, and product roadmap.
• Develop subject help processes that outline and speed up our escalation and debugging workflows.
• Scale back the variety of technical escalations into engineering teams by creating efficient triage and backbone strategies.
• Develop and keep a complicated stage of proficiency in product enablement and troubleshooting by turning into a licensed Skydio UAS Operator and Coach. 
• Present on-the-job (OJT) coaching to prospects within the areas of upkeep and operation strategies related to the restore of UAS plane and tools, together with related check tools, with particular consideration given to adjustment, calibration, spares suggestion, trouble-shooting and inspection strategies. 
• Work to develop or enhance written inspection procedures, drawings and different directions to carry out and assist prospects examine and keep their fleets.
• Present on-site firm illustration and technical help to prospects and provoke corrective actions for upkeep, restore and alternative points.

What makes you a superb match: 

• Capacity to journey as much as 80%+ Globally to supply subject help to our Federal and Protection prospects. 
• 3+ years expertise as a Discipline Help Consultant working on, repairing and sustaining UAS (Unmanned Plane Programs) for giant shoppers, ideally with authorities or army prospects.
• Adept at technical troubleshooting, problem-solving, and are conversant in triage and escalation workflows.
• Assertive self-starter with glorious interpersonal and written communication expertise.
• OCONUS (deployed) army expertise is strongly most popular. 
• Familiarity with RMA, spares, logistics or different restore workflows is most popular.
• Expertise in Linux working techniques is most popular.
• Expertise with army normal upkeep practices is most popular. 
• Present or prior safety clearance is most popular. 
• Artistic pondering with the power to multitask.
• Unwavering professionalism.

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At Skydio we imagine that variety drives innovation. We have now created a multidisciplinary surroundings that embraces the ability of various views to create elegant options for complicated issues. We’re dedicated to rising our community of individuals, applications, and assets to nurture an inclusive tradition.

Certified candidates will obtain consideration for employment with out regard to race, shade, faith, intercourse, sexual orientation, gender identification, nationwide origin, incapacity, protected veteran standing, or different traits protected by federal, state or native anti-discrimination legal guidelines.

For positions positioned in the USA of America, Skydio, Inc. makes use of E-Confirm to verify employment eligibility. To study extra about E-Confirm, together with your rights and duties, please go to https://www.e-verify.gov/

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