The Dallas Cowboys, an iconic NFL franchise, elevate buyer expertise and collaboration with Webex Contact Middle, Webex Suite, and Cisco Units.
The Dallas Cowboys, a globally acknowledged sports activities franchise with a wealthy historical past and quite a few accolades, usually are not solely champions on the sector but additionally off it, because of their dedication to innovation. With Webex and Cisco expertise, the Cowboys are main the best way in enhancing collaboration and the fan expertise, embodying innovation as a core model worth. Key figures from the group, together with the Chief Info Officer, Director of Ticket Gross sales, and Director of IT, have shared insights into how these applied sciences are integral to their operations.
The Star, the Cowboys’ state-of-the-art campus in Frisco, Texas, serves because the hub for the franchise’s operations and fan engagement. This distinctive facility, together with AT&T Stadium, is seamlessly related via Webex and Cisco, enabling environment friendly collaboration amongst company staff and enhancing the fan expertise. The expertise helps numerous capabilities, from ticket gross sales to customer support, making certain that followers obtain top-notch help.
Webex Contact Middle performs an important function within the Cowboys’ customer support technique, offering a complete resolution that enhances agent productiveness and buyer interactions. The platform’s simplicity and integration with the Cowboys’ CRM system permit brokers to deal with calls effectively and personalize interactions, considerably enhancing the general buyer expertise. This integration is significant for sustaining excessive ranges of service and operational effectivity.
Webex Powers Cowboys’ Connectivity
AT&T Stadium, a venue for numerous occasions past soccer, advantages from Webex Contact Middle’s dynamic routing capabilities, which make sure that prospects are related to the precise brokers rapidly. This reduces wait instances and streamlines the method, enhancing the client expertise. The Cowboys are additionally exploring AI capabilities inside Webex to additional enhance effectivity and give attention to necessary conversations.
The Webex Suite, with its AI-powered collaboration instruments, helps the Cowboys’ hybrid work setting, permitting seamless communication and coordination throughout totally different places. Options like background noise removing and real-time captions improve the assembly expertise, making certain that each one members stay engaged and productive. The suite’s cloud-based nature makes it simple for the workforce to remain related, whether or not at The Star, on the street, or throughout coaching camps.
Cisco collaboration gadgets and the Management Hub administration portal are integral to the Cowboys’ operations, offering dependable communication instruments and centralized administration of their expertise stack. Occasions like TechCon, the Cowboys’ inside convention, have been elevated via Webex Occasions, showcasing the group’s newest expertise options and fascinating attendees with interactive instruments like Slido. Because the Cowboys proceed to embrace AI-powered collaboration and buyer expertise improvements, they continue to be assured in Cisco’s potential to offer safe, dependable, and scalable options for the longer term.
Webex Contact Middle considerably impacts ticketing by streamlining the method and making certain that followers obtain well timed and correct details about their purchases. This effectivity extends to visitor companies, the place the platform’s sturdy options allow fast decision of inquiries and points, enhancing total satisfaction. The combination of Webex Contact Middle with the Cowboys’ current techniques permits for seamless knowledge circulate, offering brokers with the data they should provide personalised service. In consequence, the Cowboys can preserve a excessive customary of service, making certain that each fan interplay is constructive and memorable.
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