New autonomous brokers scale your crew like by no means earlier than

Already, 60 p.c of the Fortune 500 are utilizing Microsoft 365 Copilot to speed up enterprise outcomes and empower their groups. With Copilot supporting gross sales associates, Lumen Applied sciences tasks $50 million {dollars} in financial savings yearly. Honeywell(1) equates productiveness good points to including 187 full-time workers and Finastra is lowering inventive manufacturing time from seven months to seven weeks.  

Right now, we’re saying new agentic capabilities that may speed up these good points and convey AI-first enterprise course of to each group. 

• First, the flexibility to create autonomous brokers with Copilot Studio shall be in public preview subsequent month.  

• Second, we’re introducing ten new autonomous brokers in Dynamics 365 to construct capability for each gross sales, service, finance and provide chain crew. 

Copilot is your AI assistant — it really works for you — and Copilot Studio allows you to simply create, handle and join brokers to Copilot. Consider brokers as the brand new apps for an AI-powered world. Each group may have a constellation of brokers — starting from easy prompt-and-response to totally autonomous. They may work on behalf of a person, crew or operate to execute and orchestrate companies course of. Copilot is the way you’ll work together with these brokers, they usually’ll do every part from accelerating lead technology and processing gross sales orders to automating your provide chain.  

Empowering extra clients to construct autonomous brokers in Copilot Studio 

Earlier this 12 months, we introduced a bunch of highly effective new capabilities in Copilot Studio, together with the flexibility to create autonomous brokers. Subsequent month, these capabilities are shifting from personal to public preview, permitting extra clients to reimagine crucial enterprise processes with AI. Brokers draw on the context of your work knowledge in Microsoft 365 Graph, techniques of report, Dataverse and Cloth, and may assist every part out of your IT assist desk to worker onboarding and act as a private concierge for gross sales and repair.  

Organizations like Clifford Probability, McKinsey & Firm, Pets at Residence and Thomson Reuters are already creating autonomous brokers to extend income, scale back prices and scale affect. Pets at Residence, the U.Okay.’s main pet care enterprise, created an agent for its revenue safety crew to extra effectively compile instances for expert human evaluation, which might have the potential to drive a seven-figure annual financial savings. McKinsey & Firm is creating an agent that may pace up the consumer onboarding course of. The pilot confirmed lead time might be decreased by 90% and administrative work decreased by 30%. Thomson Reuters constructed a professional-grade agent to hurry up the authorized due diligence workflow, with preliminary testing exhibiting some duties might be executed in half the time. This agent will help Thomson Reuters enhance the effectivity of labor for purchasers and enhance its new enterprise pipeline.  

Scaling your groups with 10 new autonomous brokers in Dynamics 365  

New autonomous brokers allow clients to maneuver from legacy traces of enterprise functions to AI-first enterprise course of. AI is in the present day’s ROI and tomorrow’s aggressive edge. These new brokers are designed to assist each gross sales, service, finance and provide chain crew drive enterprise worth — and are simply the beginning. We’ll create many extra brokers within the coming 12 months that may give clients the aggressive benefit they should future-proof their group. Right now, we’re introducing ten of those autonomous brokers. Listed below are a number of examples: 

• Gross sales Qualification Agent: In a occupation the place time actually equals cash, this agent permits sellers to focus their time on the very best precedence gross sales alternatives whereas the agent researches leads, helps prioritize alternatives and guides buyer outreach with customized emails and responses. 

• Provider Communications Agent: This agent permits clients to optimize their provide chain and decrease pricey disruptions by autonomously monitoring provider efficiency, detecting delays and responding accordingly — releasing procurement groups from time consuming handbook monitoring and firefighting. 

• Buyer Intent and Buyer Data Administration Brokers: A enterprise will get one probability to make a primary impression, and these two brokers are sport changers for buyer care groups dealing with excessive name volumes, expertise shortages and heightened buyer expectations. These brokers work hand in hand with a customer support consultant by studying methods to resolve buyer points and autonomously including knowledge-based articles to scale finest practices throughout the care crew. 

As brokers change into extra prevalent within the enterprise, clients wish to be assured that they’ve sturdy knowledge governance and safety. The brokers coming to Dynamics 365 comply with our core safety, privateness and accountable AI commitments. Brokers in-built Copilot Studio embody guardrails and controls established by maker-defined directions, information and actions. The information sources linked to the agent adhere to stringent safety measures and controls — all managed in Copilot Studio. These embody knowledge loss prevention, sturdy authentication protocols and extra. As soon as these brokers are created, IT directors can apply a complete set of options to control their use. 

Microsoft’s personal transformation  

At Microsoft, we’re utilizing Copilot and brokers to reimagine enterprise course of throughout each operate whereas empowering workers to scale their affect. Utilizing Copilot, one gross sales crew has achieved 9.4% larger income per vendor and closed 20% extra offers(2). And due to Copilot, one crew is resolving buyer instances almost 12% sooner(3). Our Advertising crew is seeing a 21.5% enhance in conversion charge on Azure.com with a customized agent designed to help consumers(4). And in Human Sources, our worker self-service agent helps reply questions with 42% higher accuracy(5).  

With Copilot and brokers, the chances are infinite — we are able to’t wait to see what you create. Begin constructing brokers in Copilot Studio in the present day. Learn extra about autonomous agent capabilities on the Copilot Studio and Dynamics 365 blogs. Head to WorkLab for extra insights on Microsoft’s personal AI transformation.

NOTES

1. Statistics are from an inner Honeywell survey of 5,000 workers the place 611 workers responded.
2. Inner Microsoft Gross sales Group knowledge primarily based on 687 sellers of Microsoft 365 Copilot, Jan. – June 2024, as in contrast with sellers with low utilization of Copilot. Common utilization of Copilot means sellers who use Copilot each day not less than 50% of the time throughout the testing interval.
3. Inner CSS experiment performed by Microsoft, 600 members utilizing Copilot Q&A operate, Azure Core crew, Nov. – Dec. 2023. These outcomes are statistically vital on the ninety fifth% confidence interval.
4. Inner Microsoft Advertising crew knowledge, June – Sept. 2024. Conversion means initiating the free account sign-up course of on Azure.com.
5. Inner HR experiment performed by Microsoft, 33 members, Oct. 2024. These outcomes are statistically vital on the ninety fifth% confidence interval.

Tags: AI, Copilot, Copilot Studio, Dynamics 365, Microsoft 365 Copilot, Microsoft 365 Graph, Microsoft Dataverse, Microsoft Cloth