Our Buyer Expertise (CX) staff takes nice delight in celebrating our clients’ achievements. At Cisco Reside Amsterdam annually, we honor a choose group of modern purchasers with the Cisco CX Buyer Hero Awards.
The award recipients have all demonstrated excellent efficiency of their classes and have been chosen from quite a few nominations throughout varied industries inside the EMEA area. These awards are extremely aggressive, and have been awarded by Adele Trombetta, SVP and GM, CX EMEA in our CX sales space this yr. It’s a privilege to current this yr’s distinguished winners. Please be part of me in congratulating the award recipients!
Sustainability Chief Award: COP29 Azerbaijan
The Sustainability Chief Award acknowledges a buyer who has achieved distinctive sustainability outcomes with Cisco Buyer Expertise. The winner for this yr is COP29 Azerbaijan, the group chargeable for internet hosting the twenty ninth Convention of the Events (COP) to the United Nations Framework Conference on Local weather Change, the biggest United Nations occasion of the yr. Underneath the management of Elnar Asadov, Head of ICT at COP29, the staff partnered with Cisco Buyer Expertise to embrace the precept of “One Workforce, One Household, One Purpose.” Collectively, they constructed and deployed a safe, automated, and energy-efficient community infrastructure.
In a formidable timeframe of simply three months, COP29 and Cisco Buyer Expertise deployed a sturdy safe, automated, and energy-efficient community infrastructure utilizing Cisco’s SD-Entry resolution. This modern strategy ensured a outstanding 99.999% uptime, providing a seamless person expertise whereas additionally boosting sustainability and operational effectivity.
This collaboration helped COP29 obtain its sustainability objectives whereas delivering a world-class occasion for over 55,000 attendees from 190 nations.
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Digital Transformation Luminary Award: SAP
The Digital Transformation Luminary Award acknowledges a buyer who has achieved distinctive digital transformation via collaboration with Cisco Buyer Expertise. The winner is SAP, a world chief in enterprise software program who has efficiently remodeled their workplace community into the Community of the Future. Leveraging Cisco’s Software program-Outlined Entry (SDA) resolution and the experience of the Cisco Buyer Buyer Expertise staff, Peter Panzenboeck, Program Director, labored with Natascha Nick, Chief Architect, to craft a safe, high-performance community that seamlessly integrates Community Entry Management (NAC), Wi-fi LAN (WLAN), and Native Space Community (LAN) companies. This integration drives enhanced effectivity, safety, scalability, and operational simplicity throughout SAP’s ~280 places of work globally.
Operational Excellence Award: T-Programs
The Operational Excellence Award honors a buyer who has dramatically improved IT operations via collaboration with Cisco Buyer Expertise. T-Programs, a number one international IT companies supplier, partnered with Cisco Buyer Expertise to construct an end-to-end structure for a real-time, on-demand platform. This platform offers end-customer enterprises with connectivity to TSI’s a number of clouds in an automatic and model-based style, bettering their end-customers’ expertise by decreasing the time for service provisioning considerably. Paul Starr, Senior Technical Design Authority, and his staff labored with Cisco Buyer Expertise to arrange an implement an automatic framework utilizing Cisco’s Nexus 9k, ACI, and Community Features Virtualization applied sciences, decreasing buyer onboarding time and repair activation occasions dramatically. The platform additionally scales effectively, enabling T-Programs to supply a extra agile service providing whereas decreasing errors throughout new buyer onboarding. This collaboration has dramatically improved T-Programs’ general buyer expertise and operational effectivity.
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Distinctive Innovation: stc
The Distinctive Innovation Award acknowledges stc Group as attaining outstanding innovation via collaboration with Cisco Buyer Expertise. stc Group, a number one digital enabler, labored with Cisco Buyer Expertise to remodel the legacy telco cloud infrastructure right into a future-proof, automation-first structure. stc Group adopted cutting-edge applied sciences, together with CICD pipelines, AI Ops, and Infrastructure-as-code to streamline operations and scale back deployment occasions. The answer diminished new utility deployment occasions by 50%, decreased the time for information heart growth configurations by 80%, enhanced operational effectivity, and diminished errors throughout the system. The partnership with Cisco Buyer Expertise has helped stc Group proceed to guide the trade with modern, automated options.
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AI Trailblazer: Core42
The AI Trailblazer Award acknowledges a buyer that has partnered with Cisco Buyer Expertise to efficiently put together its infrastructure leveraging AI. Core42, a G42 firm specializing in sovereign cloud and AI infrastructure, collaborated with Cisco Buyer Expertise to construct the primary AI-driven information heart for high-performance computing (HPC) and AI coaching within the Center East. This partnership enabled Core42 to leverage Cisco Buyer Expertise’s experience in end-to-end planning, design, and implementation of AI-based cloud infrastructure. Led by Adrian Hobbs, Chief Know-how Officer at Core42, the groups labored intently to align the infrastructure with AI calls for, solidifying Core42’s management within the area’s AI and HPC ecosystem whereas driving large-scale AI packages and cloud options
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Excellent Automation Award: Sykehuspartner
The Excellent Automation Award celebrates a buyer who has considerably enhanced IT operations via automation in collaboration with Cisco Buyer Expertise. This yr’s winner is Sykehuspartner HF, a service supplier in ICT, initiatives, logistics, and HR for all public hospitals below the South-Japanese Norway Regional Well being Authority.
Sykehuspartner HF manages important ICT techniques for 81,000 healthcare employees within the area, serving 3.1 million sufferers. Bjorn Vik, the Undertaking Supervisor for the MOdernization of NETwork venture (MONET) and the NetwOrk Automation staff (NOA), together with Jan Idar, lead architect, collaborated straight with Cisco Buyer Expertise. By means of this collaboration, they’ve efficiently automated and redeployed the primary hospital community within the area, finishing the improve and implementation at a tempo which have set new requirements in pace and high quality.
The plan is to additional modernize your complete infrastructure throughout greater than 60 healthcare areas, transitioning right into a Managed Service Supplier (MSP) by automating your complete community infrastructure via steady integration and steady deployment (CI/CD). The staff has additionally standardized supply processes and diminished operational complexity, facilitating simpler modifications. Moreover, they’ve considerably diminished troubleshooting and determination occasions for points associated to APIs and the automation framework from a number of days to roughly 10 minutes.
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CX Buyer Hero of the Yr: Paris 2024 Olympics & Paralympics
The Buyer Hero of the Yr is our pinnacle award, for the client with the strongest general outcomes on account of working with Cisco Buyer Expertise. The Paris 2024 Olympics & Paralympics, one of many world’s most high-profile occasions, confronted the problem of securing essentially the most cyber-attacked occasion on the earth. Franz Regul, CISO, collaborated with Cisco Buyer Expertise to deploy a zero-trust structure and the total Cisco Cyber Safety product portfolio to create a secure and resilient IT surroundings for the video games. With Cisco XDR as a single pane of glass and help from Cisco Talos for risk intelligence and incident response, Franz Regul and his crew efficiently secured the occasion with no cybersecurity incidents.
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Discover extra Cisco Buyer Expertise Heroes Right now
To study extra about our buyer heroes and their tales, go to our Buyer Tales Index – a catalog of tales highlighting how Cisco companies clients are reworking and innovating to drive impression of their organizations and the world over.
See a few of our most up-to-date tales right here:
- United Airways – Taking the passenger expertise to new heights with Agent on Demand
- Workday – Enhancing consistency, safety, and sooner deployments with automation
- NYC Well being + Hospitals – Setting new requirements in america’ largest municipal well being care supply system.
If you wish to share your buyer story, join with us at cxcustomerstories@cisco.com. We’d love to listen to from you even for those who don’t have a narrative to inform simply but. We may help you construct it!
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*All photographs offered by Akram Hammam.Â
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