Ryan Haines / Android Authority
TL;DR
- Some Xfinity and Metro by T-Cell prospects can’t activate their new Galaxy S25 Extremely telephones attributable to delayed system updates.
- Xfinity has reportedly knowledgeable prospects that they’ll solely activate their brand-new flagships after February 5.
- The problem appears to be affecting those that use an eSIM as a substitute of a bodily SIM card.
Xfinity Cell and Metro by T-Cell prospects are going through irritating delays in activating their brand-new Galaxy S25 Ultras regardless that they have been first in line to get their pre-ordered models. It appears to be like just like the carriers weren’t in a position to sustain with Samsung’s ultra-fast transport speeds.
Xfinity customers are reporting on Reddit that their freshly pre-ordered Galaxy S25 Ultras are being blocked from activation till not less than February 5, when the service is predicted to finish the mandatory system updates to assist the machine. This has left prospects questioning the purpose of pre-ordering a cellphone that can’t be used for a number of days.
“Xfinity cell says their methods might be up to date to incorporate the S25U by Feb fifth, at which period I can activate my machine. I’m nonetheless not completely happy,” wrote a Redditor, who was beforehand given a February 7 activation date by the service.
It appears the scenario just isn’t distinctive to Xfinity. Some Metro by T-Cell prospects are additionally reporting issues with machine activation. One buyer stated the service knowledgeable them that their present plan was incompatible with the S25 Extremely and provided them the choice to modify plans. Nevertheless, they didn’t need to make the change.
“I’m having the identical challenge with Metro because it says that my present plan just isn’t suitable. It does appear to present me an possibility to modify to a different plan that’s supposedly suitable, however I believe it is perhaps that the community hasn’t been up to date for this cellphone to work on. Fortunately I’ve till the 14 to commerce in my cellphone, however it’s actually annoying that I received’t be capable to use it till I’m allowed to activate it,” they wrote on Reddit.
Each carriers’ points look like linked to the truth that the affected prospects are utilizing eSIMs.
One other Metro buyer discovered a workaround, suggesting that the activation snafu might be bypassed by switching to desktop mode within the cell browser whereas performing the activation. After finishing the method on a separate cellphone, they have been in a position to efficiently activate their Galaxy S25 Extremely on Metro.
“What I did was go to the web site via my different cellphone’s browser. At first, it gave me that very same error in regards to the plan not being suitable. I closed the web page and reopened a brand new tab and adjusted the web site to desktop mode and redid the swap gadgets course of, and it let me via the second time and was in a position to swap to the S25 Extremely,” the consumer defined.
Each carriers’ points look like linked to the truth that the affected prospects are utilizing eSIMs, fairly than conventional bodily SIM playing cards. Evidently the networks have but to completely improve their methods to assist the most recent flagship gadgets, which formally go on sale on February 7.
As of now, each Xfinity and Metro haven’t acknowledged the issue. We’ll contact the carriers for clarification.
