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“Agentic AI,” or AI brokers, have been the speak of the enterprise since late final yr. However what does this concept — utilizing massive language fashions (LLMs) to energy discrete operations and centered workflows — truly appear to be when deployed for actual into manufacturing?
Right here’s one cool instance I heard about lately: Hewlett Packard Enterprise (HPE) subsidiary Axis Safety has teamed up with the Israeli AI startup xpander.AI to largely automate its buyer assist ticketing system, scaling it throughout tens of 1000’s of finish customers at a number of the largest Fortune 500 corporations on this planet working within the airline sector, hospitality and extra.
By means of its partnership with xpander, Axis says it has managed to save lots of 1000’s of hours month-to-month and develop its crew sustainably, avoiding the pricey and time-consuming hiring of latest crew members by augmenting current workers with AI brokers.
“The flexibility to ascertain a function and see it applied inside days with out requiring engineering assets has been a sport changer for us,” Nokky Goren, director of engineering at Axis Safety, stated in an interview with VentureBeat. “That is the way forward for enterprise expertise.”
Why HPE acquired Axis Safety
Axis Safety, which was acquired by HPE in March 2023, makes a speciality of safety companies edge (SSE) options, which improve enterprise community safety and streamline entry to company assets. The acquisition was a part of HPE’s technique to develop its safe entry companies edge (SASE) choices, combining Axis’ SSE platform with Aruba’s SD-WAN applied sciences. This unified method addresses the rising want for seamless, safe connectivity within the period of hybrid work and international operations.
Axis Safety’s SSE platform, Atmos, gives safe net gateways (SWG), cloud entry safety brokers (CASB) and digital expertise monitoring (DEM). By becoming a member of HPE’s ecosystem, Axis gained entry to expanded assets, together with an in depth gross sales crew and technical assist, which have been instrumental in driving buyer adoption and refining its options.
Why Axis turned to Xpander.AI
Recognizing the necessity for scalable options to handle rising workloads and enhance reliability, Axis Safety partnered with Xpander.AI to deploy superior multi-agent AI programs.
“Above the desk of my crew, I’ve an indication that claims, ‘automate every little thing,’” Goren famous. “I all the time educate them that each time a activity is completed greater than as soon as, that’s one thing we must always concentrate on automating…we must always put our makes an attempt into by no means having to manually do that very same operation twice.”
Xpander’s Agent Graph System (AGS) has been central to this effort. In contrast to conventional automation instruments, AGS constructions workflows into multi-step processes managed by interconnected AI brokers. These brokers intelligently navigate API calls and duties, guaranteeing precision and effectivity.
“Multi-agent AI modified every little thing for us,” stated Goren. “With Xpander’s instruments, we automated advanced duties like ticket enrichment and buyer communication workflows with out writing a single line of code.”
Tangible real-world time and price financial savings due to agentic AI for the enterprise
One in all Axis’ most transformative use instances for Xpander’s expertise includes buyer assist ticket administration.
Utilizing Xpander’s AGS, Axis automated the retrieval and contextualization of diagnostic information for assist tickets. This method now:
- Robotically queries a number of inside programs for related information.
- Contextualizes this data right into a unified report.
- Identifies related previous incidents for quicker decision.
“Beforehand, no human might feasibly comb by 1000’s of tickets to search out contextual matches,” Goren defined. “Now, AI brokers deal with this inside minutes, saving us numerous hours.”
One other breakthrough has been automating root trigger evaluation (RCA) for system outages. Xpander’s multi-agent AI generates detailed RCA stories by synthesizing monitoring information and historic context. These stories are reviewed and accredited by Axis’ crew earlier than being mechanically communicated to clients and stakeholders.
Dependable and scalable options
Xpander’s expertise addresses one of many key obstacles to enterprise AI adoption: Reliability. “AI programs are solely pretty much as good as their potential to persistently ship correct outcomes,” famous David Twizer, CEO of Xpander.AI. “Our platform ensures 100% reliability by utilizing multi-agent frameworks that may seamlessly adapt to enterprise complexities.”
The collaboration additionally showcases the ability of adaptability in AI programs. Xpander’s platform helps integration with a spread of LLMs, enabling organizations like Axis to make use of the very best instruments for his or her particular wants. “We offer a platform the place customers can combine the most recent fashions from suppliers like OpenAI, Anthropic, and Nvidia, guaranteeing most flexibility and efficiency,” Twizer added.
What’s subsequent?
Axis Safety’s use of Xpander.AI highlights a broader development in enterprise expertise: The shift from generic software-as-a-service (SaaS) options to tailor-made, AI-driven workflows. By empowering groups to automate and customise processes, multi-agent AI programs are redefining what’s doable for enterprises worldwide.
With such partnerships, HPE and its subsidiaries are well-positioned to guide the cost in integrating AI and safety on the core of enterprise operations.
