Nothing is extra rewarding for our Buyer Expertise staff than recognizing our clients’ success. Annually at Cisco Stay Melbourne, we spotlight a bunch of revolutionary clients with our Cisco CX Buyer Hero Awards.
Every buyer who receives an award has demonstrated excellence of their class. Each was chosen from a number of nominations acquired throughout varied industries inside the APJC area. For sure, these awards are aggressive. I’m honored to showcase this 12 months’s winners, please be a part of me in congratulating them!
World Class Cybersecurity: East Japan Railway Firm
This award is introduced to a buyer who has partnered with Cisco Providers to efficiently strengthen its safety and proactively defend and defend its IT infrastructure. The winner is East Japan Railway Firm, which wants to guard a number of techniques together with station employees terminals, networks, and ticketing techniques. By a mixture of Cisco safety merchandise and Cisco CX the corporate has skilled no outages as a consequence of safety points this 12 months. Yoshihiro Sekiguchi, Deputy Director of the Safety Countermeasures Workplace of the ICT Infrastructure Headquarters, and his staff have applied environment friendly SOC operations with 250 billion classes and 400 billion information and decreased the time to arrange stories required by authorities ministries.
Hisashi Ishikawa of Cisco accepts the award on behalf of East Japan Railway Firm
Distinctive Innovation: Hana Financial institution
The Distinctive Innovation Award is for a Cisco buyer who achieved superb improvements by means of collaboration with Cisco CX. This 12 months’s winner is Hana Financial institution, who ranked primary in buyer expertise and income in 2024 whereas offering revolutionary digital platforms to offer dependable monetary providers one year per 12 months. Kyoojin Shin, Director of Cloud Division, and his staff labored with Cisco Buyer Expertise and achieved 100% of their preliminary digital transformation aims inside one 12 months, together with SDN conversion and information middle growth. As well as, they succeeded in accelerating their subsequent migration challenge by one full 12 months, all whereas automating a number of main adjustments and rising their total work effectivity by 50 p.c.
Jungsoo Park accepts the award on behalf of Hana Financial institution!
Excellent Automation: KDDI
The Excellent Automation Award goes to a buyer who partnered with Cisco CX to dramatically enhance IT operations by means of automation. The winner is Japanese telecommunications service supplier KDDI. By collaboration with Cisco buyer success, Takumi Nakamatsu, Architect of IP/MPLS Spine, and his staff at KDDI are reworking and modernizing community operations by combining generative AI and Cisco Community Providers Orchestrator (NSO). They’re additionally working to take away guide duties and simplify pre-deployment exams with the purpose of lowering whole guide duties by greater than 50 p.c.
Please be a part of us in congratulating Takumi Nakamatsu and his staff at KDDI!
Digital Transformation Luminary: Hong Kong Jockey Membership
Our Digital Transformation Luminary Award is introduced to a buyer who has efficiently embraced a powerful digital transformation by means of a partnership with Cisco CX. This 12 months the award goes to the Hong Kong Jockey Membership, a world-class racing membership with companies together with Racing, Betting & Leisure, Membership and Charities. Dedicated to modernizing their community infrastructure with future-facing capabilities, Gary Delooze, Government Director, IT, and his staff have partnered with Cisco to create a transformational answer primarily based on Cisco ACI+SDWAN+SDA applied sciences. By this transformation journey, The Membership goes to have a extra scalable, safe and resilient infrastructure that may accommodate its future development, serving hundreds of thousands of consumers and conducting billions of transactions yearly. Gary’s staff can be collaborating with Cisco CX staff on observability options to reinforce the power to detect and reply to incidents, safeguard the providers and improve the digital experiences of the Membership’s members and clients.
Flora Fang, Managing Director, CX Larger China, of Cisco accepts the award on behalf of Hong Kong Jockey Membership!
Operational Excellence: LG CNS
Our Operational Excellence Award goes to a buyer realizing tangible and compelling outcomes utilizing Success Tracks. This 12 months, that award goes to LG CNS, a frontrunner in digital transformation and digital enterprise innovation, offering providers to all kinds of firms. LG CNS maintains “LG-Internet,” the MPLS-based spine community offering connectivity providers to all LG subsidiaries. By collaboration with Cisco CX, Younger Mi Lee, VP Head of Cloud Community Enterprise Division, and her staff present is the best high quality of community providers whereas minimizing disruption.
Hyung Guk Kim of LG CNS accepts the award
AI Trailblazer: HCLTech
The AI Trailblazer is a buyer who partnered with Cisco CX to arrange its infrastructure for AI. The winner is HCLTech, a world know-how firm that gives providers and merchandise to assist companies remodel digitally. Mr. Ramana SV and his International IT (GIT) staff at HCLTech had been trying to revolutionize the wi-fi infrastructure with Cisco Wi-fi Options, AI Enhanced RRM, and Wi-fi Assurance. Collectively, HCLTech, Cisco CX & Buyer Success automated the complete deployment, future-proofed the community with Wi-Fi 6E know-how, and leveraged AI-Enhanced Radio Useful resource Administration (RRM) and AI Ops to optimize wi-fi configurations. Now, HCLTech has seamless Wi-Fi protection throughout a number of Campuses / services, with an enormous efficiency enhance, and a big discount in implementation time, setting new benchmarks for person expertise with strengthened safety. Be part of me in congratulating HCLTech, GIT Staff on successful this 12 months’s AI Trailblazer Award!
Harish Kelath accepts the award on behalf of HCLTech
Business Accelerator: Niterra
This award goes to a buyer that’s main innovation in its trade. The winner is Niterra, a significant producer of automotive ignition elements and car digital parts. Niterra needed to modernize its infrastructure to have the ability to reply to quickly altering enterprise wants and to guard factories from the rising menace of cyber assaults. Kazuyuki Kimura and his staff at Niterra, along with Cisco CX, have accomplished a Cyber Imaginative and prescient Evaluation to develop a extra superior, versatile and safe Operational Expertise (OT) infrastructure. IT and OT are more and more separated and they’re shifting towards a brand new IT infrastructure with visibility and optimum safety menace safety.
Itaru Urikura, Cisco Buyer Supply Safety Architect, accepts the award on behalf of Niterra
CX Buyer Hero of the Yr Award: Coles
This pinnacle CX award goes to the shopper who has achieved the strongest total enterprise outcomes by means of collaboration with Cisco CX. The winner is Coles Supermarkets, a nationwide full-service grocery store retailer with greater than 1,800 stores throughout Australia. Hong-Sin Lim and his staff partnered with Cisco CX to enhance and optimize community operations at Coles, vastly enhancing staff members’ expertise, lowering time to resolve points, and reducing threat to key purposes within the supermarkets. Key outcomes embrace:
- 99% community uptime in LAN and WAN environments over the previous 12 months enabling an “All the time on and Safe” community for grocery store shops
- Simplified monitoring and baselines of grocery store shops
- 50% improved decision time with HTEC staff as a consequence of concentrate on vital points
- 300% enchancment in time to triage perceived wi-fi points and allocate points to acceptable staff
- Automation of software program improve is anticipated to considerably scale back time for OS improve, enhancing productiveness and releasing up worker time for extra revolutionary tasks
- Proactive monitoring utilizing a single dashboard helps to shortly establish points and has decreased time to remediate by greater than 50%
Please be a part of us in congratulating Hong-Sin Lim and his staff at Coles!
Discover our Cisco CX Superheroes Right now
To study extra about our buyer heroes and their tales, go to our Buyer Tales Index – a catalog of tales highlighting how Cisco providers clients are reworking and innovating to drive affect of their organizations and the world over.
See a few of our most up-to-date tales right here:
- NYC Well being + Hospitals – Setting new requirements in the USA’ largest municipal well being care supply system.
- Workday – Enhancing consistency, safety, and quicker deployments with automation
- United Airways – Taking the passenger expertise to new heights with Agent on Demand
If you wish to share your buyer story, join with us at cxcustomerstories@cisco.com. We’d love to listen to from you! Keep tuned for extra CX updates!
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