What you want to know
- Customers who’ve acquired the Kindle Colorsoft report an odd yellowish bar on the backside of the e-readers’ show.
- In consequence, Amazon has reportedly suspended all Kindle Colorsoft shipments, leaving customers to attend as much as “every week or extra.”
- Amazon has acknowledged it’s engaged on a software program repair for this situation, however the firm has not mentioned when this might arrive.
Amazon launched a number of up to date Kindles in mid-October and amongst them is its first full-color e-reader, which has hit a snag.
Over the weekend, Amazon reportedly knowledgeable clients who bought the Kindle Colorsoft that its supply could be suspended. In response to GoodEReader, the corporate is delaying all shipments of its shade e-reader by “every week or extra.” The publication states Amazon’s Kindle Colorsoft encountered an issue with its show that induced a “yellowish bar” to look on the backside of its show.
Amazon is just now changing into conscious of the issue after customers took to its product web page to depart a number of unfavorable critiques. One consumer’s evaluation claims that the yellowish bar takes up “5-10%” of the underside of their show. The pattern continued as a number of extra critiques introduced up the unusual yellow stripe as customers bombarded the Colorsoft e-reader’s web page.
Amazon confirmed its latest actions to The Verge. The corporate’s spokesperson, Jill Tornifoglio acknowledged, “we’re conscious of a small variety of stories from clients who see a yellow band alongside the underside of the show. We take the standard of our merchandise significantly and are trying into it. If clients discover this on their system, they’ll attain out to our customer support crew.”
Moreover, Darkish mode was initially listed as one of many e-reader’s options; nonetheless, Amazon has included a word on the product’s web page stating it isn’t working. Amazon shifts customers’ consideration to the system’s “Web page Gentle” characteristic, which acts equally to darkish mode.
There isn’t any phrase about Darkish Mode, however GoodEReader states Amazon knowledgeable customers that the system could arrive wherever from November 9 to the 18 within the U.S. These within the U.Ok. are mentioned to obtain it round November 26. The problem with the Colorsoft’s show appears widespread, however Amazon instructed customers that it is engaged on a patch to unravel the issue, indicating it might be a software program situation.
Amazon launched the Kindle Colorsoft on October 16 alongside the brand new Kindle Scribe, Paperwhite, and base mannequin. The Colorsoft is its first full-color e-reader rocking a 7-inch show and a customized coating to reinforce its visuals. Amazon acknowledged in a press launch that the Colorsoft options two modes: “customary” and “vibrant” colours to enhance its expertise.
Other than 32GB of storage, the Kindle Colorsoft acquired note-taking options like textual content highlighting, a zoom perform for pictures, and extra. Per the corporate’s put up, the system began delivery on October 30. Nonetheless, in mild of latest occasions, Amazon has suspended all Kindle Colorsoft shipments till it could actually work out an answer.
Whereas we’re seemingly ready on a software program replace, Amazon has not mentioned when customers can count on this to rollout.
